What happens if I get a defective item?
A defective item is one that is inoperable but has no apparent damage. If you receive defective merchandise, please email us at firstname.lastname@example.org for assistance.
My item arrived damaged. What should I do next?
If an order arrives to you with obvious shipping damage, please refuse the delivery. If you have accepted delivery and then find shipping damage, please call the shipping company immediately using the contact information included with the order and provide photos and documents.
Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material or attempt to return the merchandise without contacting the shipping company, you jeopardize our chances of making a claim, and you may not receive credit for the return.